— Customer care
Return Policy.
How to send a part back, and when a return is possible. Last updated October 2026.
14-day cooling-off
If you shop as a consumer, you may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason. Tell us by phone or in writing and send the part back unused, in its original packaging, with all fittings and documents.
What we cannot take back
Parts that have been fitted, modified, painted, or contaminated with oil or fluids. Electrical parts with a broken seal. Custom-ordered or cut-to-length items. Goods that are no longer in a resaleable condition.
Faulty goods
If a part arrives damaged or is not as described, contact us within 48 hours of delivery with photos. We will replace it, refund it, or collect it — whichever is fastest for your build.
Refunds
Once we receive and inspect the return, refunds are issued to the original payment method within 14 days. Original outbound shipping is refunded only when the return is our fault.
How to start a return
Call +370 674 14147 or write to us from the Contact page. Include your order number, the part, and why it is coming back.
